Contract, Terms & Conditions
No Smoking Policy
As of July 1st 2007, smoking in any public place is against the law. This also includes Bedrooms, Dinning rooms and any Function rooms that have been designated non smoking rooms. As we are a completely non-smoking establishment all of our rooms and public areas are designated non- smoking and are registered with the local council as so. The Kensington Hotel is responsible for upholding these laws in our establishment and are liable for a fine of up to £2500 if anyone is found to be or has been smoking in any of our rooms.
So as of July 1st 2007, Kensington Hotel holds the right if we find any evidence or believe that any of our guests have been smoking in any of our rooms (this includes smell of cigarettes in rooms or cigarette butts found outside bedroom windows) to add £150 to the bill for the expense to us for loss of earnings, the dry cleaning of curtains, bedding, and carpet cleaning, etc. If the guest is part way through a stay they will be asked to leave the premises with no refund being given.
This statement is due notice of these charges and no discussion will be entered into on this matter. This smoking policy forms part of our terms and conditions and is covered by the legally binding contract you are agreeing to enter into by booking accommodation with us. By entering into this contract you are authorising us to make the above charges to the card without any additional consent being required.
Please remember this is not just the accommodation provider’s policy – this is the LAW and we would be quite within our rights to contact the local police and the guest would be liable for a fine of up to a £1000 for smoking in a designated non smoking room which is classed as a public place by law.
There are several designated smoking areas have been provided outside the main building for our smoking guests.
We would like to draw guests’ attention to the Hotel Proprietors Act 1956 displayed in our Hotel reception. The Hotel cannot accept any responsibility for guests’ belongings which are left, lost or allegedly stolen whilst on the premises. We strongly advise guests travelling with valuables to check the terms of their insurance before leaving home. By prior arrangement and subject to availability, valuables may be deposited in the Hotel safe. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the Hotel.
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the Hotel cannot accept any liability. If a vehicle is left in the Hotel car park for more than 8 hours after the guest has departed without the written consent of the Hotel, the Hotel reserves the right to remove the vehicle at the owners’ expense.
It is the Hotel’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the Hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the Hotel’s discretion, or guests may be asked to leave the Hotel.
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damage to Hotel property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the Hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of Hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.
Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the Hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the Hotel due to their actions and additionally may be asked to leave the Hotel. Depending on the severity of the guest actions, the Police may become involved at the Hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.
Food and drink
Consumption of food and beverages not purchased from the hotel is limited to your guest room only.
Preparation of food in guest rooms by any type of cooking appliances, Microwave, barbecue or burners is strictly prohibited.
Pets are not permitted except for registered assistance dogs. Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
Hotel Proprietors Act 1956
Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however— (a) extends only to the property of guests who have engaged sleeping accommodation at the hotel; (b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody; (c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals. This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.